RAAAD Operations Portal

🎫

Zammad — Ticketing

Support tickets, email pipeline, AI auto-response, knowledge base (330 articles)

support.zazaas.raaad.co.za

📊

Zabbix — Monitoring

Infrastructure monitoring, web checks, Azure VMs, Docker containers, alerts

zabbix.zazaas.raaad.co.za

📈

Grafana — Dashboards

Operations dashboards, AI performance metrics, infrastructure visualisation

grafana.zazaas.raaad.co.za

⚡

n8n — Workflows

AI auto-response pipeline, ticket routing, Zabbix alert→ticket, escalation

n8n.zazaas.raaad.co.za

🤖

Zazaas Backend — AI Agents

14 AI agents, triage pipeline, KB search, LLM routing (Claude / GPT / Ollama)

api.zazaas.raaad.co.za

👥

Agent Registry

View all 14 AI personalities: Lerato, Sipho, Thabo, Naledi, Ravi, Mandla, and more

api.zazaas.raaad.co.za/v1/agents

📉

AI Stats — Last 24h

LLM call counts, token usage, latency, cost estimates, error rates

api.zazaas.raaad.co.za/v1/stats

📞

Zaza — AI Receptionist

Voice AI on +27 87 756 6588. Answers calls, gathers info, transfers to Avesh/David. Logs to Zammad.

Vodacom SIP trunk → Asterisk ARI → OpenAI STT/TTS

🌐

RAAAD Website

Company website with admin CMS backend

raaad.co.za

⚙️

Website Admin

CMS backend — manage content, pages, uploads

☁️

Azure VM

Standard D2s v3 (2 vCPU, 8 GiB), South Africa North. 16 Docker containers.

20.164.21.205 / 10.0.0.4

📞

SIP Trunk

Vodacom Business SIP via TLS. DID: +27 87 756 6588. Registered to vodacom.com.

Asterisk 22.8.2 | 6 extensions (1001-1006)

🗄️

Databases

PostgreSQL 16 (6 DBs), Redis 7 (cache + caller memory), Elasticsearch 8.17

All containerised, volume-mounted

RAAAD | OPS PORTAL